Privacy Policy

We collect information in several ways depending on how you interact with the Services.

A. Information You Provide Directly

Account Information

When you create an account or contact us, we may collect personal information such as:

• Name
• Email address
• Username
• Organization details
• Account credentials

Payment Information

If you purchase paid Services, billing and payment information may be collected through authorized payment processors.

Inputs and ai Outputs

The Services allow you to submit prompts, code, documents, or other content (“Inputs”). Our systems may generate responses, recommendations, or code suggestions (“Outputs”).

If your Inputs contain personal information, that information may also appear in generated Outputs.

Communications

When you contact support, respond to surveys, or communicate with us, we may collect:

• Contact details
• Message contents
• Attachments
• Support history

Feedback and Product Suggestions

If you provide feedback regarding the Services, we may retain those submissions and related interaction history to improve our products.

B. Information Collected Automatically

When you access or use the Services, certain technical and usage information is collected automatically.

Device and Browser Information

This may include:

• Device type
• Operating system
• Browser type and version
• Internet service provider
• Device identifiers

Log Data

We may collect operational and diagnostic information such as:

• IP address
• Error logs
• System activity
• Login events
• Session timestamps

Usage Analytics

We collect information about how users interact with the Services, including:

• Features used
• Pages visited
• Links clicked
• Search activity
• Session duration

Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to:

• Maintain sessions
• Remember preferences
• Improve performance
• Analyze usage
• Personalize experiences

You may control cookies through your browser settings where permitted.

Location Information

Approximate geographic location may be inferred from IP addresses for purposes such as fraud prevention, security monitoring, and service optimization.

C. Information We Do Not Intentionally Collect

Codira does not intentionally collect sensitive personal information such as:

• Biometric identifiers
• Genetic information
• Health records
• Religious affiliation
• Government-issued identifiers unless necessary

Our Services are not intended for individuals under the age of 18. If we become aware that personal information from a minor has been collected, we will take steps to delete it.

We use personal information to:

• Provide, maintain, and improve the Services
• Authenticate users and manage accounts
• Process payments and subscriptions
• Respond to inquiries and support requests
• Monitor platform performance and security
• Detect fraud, abuse, and unauthorized activity
• Enforce our Terms of Service
• Conduct analytics and product research
• Comply with legal obligations

We may also use aggregated or de-identified information for research, analytics, and product development purposes.

Codira does not use your Inputs or Outputs to train ai models unless:

• You explicitly opt in;
• You voluntarily submit content for review or feedback; or
• The content is required for safety, abuse prevention, or enforcement purposes.

You may manage training preferences within the Services.

We may disclose personal information in the following circumstances:

Service Providers

We work with trusted vendors that help operate the Services, including providers for:

• Cloud hosting
• Infrastructure
• Payment processing
• Analytics
• Customer support
• Security monitoring
• Communications

These providers may access personal information only as necessary to perform services on our behalf.

Business Transactions

If Codira is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with laws or legal requests;
• Protect user safety;
• Detect fraud or abuse;
• Enforce legal rights or agreements;
• Prevent security threats.

Affiliates

Information may be shared with affiliated companies under common ownership or control consistent with this Privacy Policy.

Third-Party Integrations

If you use integrations or connect third-party services, information may be shared directly with those providers according to their own privacy practices.

Organization Accounts

If your account is associated with an organization or employer, account administrators may access and manage certain information associated with your use of the Services.

With Your Consent

We may share information when you direct or authorize us to do so.

We retain personal information only for as long as reasonably necessary to:

• Provide the Services;
• Maintain security and integrity;
• Resolve disputes;
• Enforce agreements;
• Meet legal obligations.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

Codira implements commercially reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their credentials and using the Services responsibly.

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Access your personal information;
• Correct inaccurate information;
• Delete personal information;
• Request portability of your data;
• Restrict or object to certain processing activities;
• Withdraw consent where processing relies on consent.

You may also have the right to appeal certain decisions or file complaints with applicable privacy regulators.

To exercise your rights, contact Codira support through the contact methods provided within the Services.

We may verify your identity before processing requests.

Codira may process and store information in the United States or other jurisdictions where our service providers operate.

Where required by law, we use appropriate legal safeguards for cross-border data transfers.

Codira does not sell personal information or share personal information for cross-context behavioral advertising purposes.

We also do not use sensitive personal information to infer characteristics about users.

Codira does not make legally significant decisions based solely on automated processing without human involvement.

The Services may contain links to third-party websites or applications. Codira is not responsible for the privacy practices or content of those external services.

Users should review the privacy policies of third-party providers independently.

We may update this Privacy Policy periodically. Updated versions will be posted with a revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact Codira through the support channels provided in the Services.